Improving Your Bot's Knowledge

No AI knows everything from day one. To make your bot truly great, Automatically provides a Monitoring tool that shows you exactly where your bot got stuck.

Top Unanswered Questions

Think of this as a "Wishlist" from your customers.

Inside the Monitoring tab, we show you the questions that users are asking most often that your bot doesn't yet have an answer for.

Instead of searching through thousands of chat logs, you can see at a glance:

• "How do I track my international order?" (Asked 15 times)
• "Do you offer a student discount?" (Asked 8 times)

Closing the Gaps

When you see a question that keeps popping up, you can fix it in seconds!

1. Click "Add Answer" next to the missing question.
2. Type in the correct facts or create a new Snippet.
3. Save it.

Next time a customer asks that exact question, your bot will know exactly what to say. This simple process allows your bot to get smarter every single day based on what your real customers actually care about.