Tracking Your Success

How do you know if your AI bot is actually helping your business? Automatically includes a simple, visual Overview dashboard that proves its value with real numbers.

Key Metrics to Watch

• Total Chats Today: See exactly how many customers interacted with your bot.
• Satisfaction Rate: After a chat ends, we ask customers for a quick "Thumbs Up" or "Thumbs Down." This gives you a clear percentage of how happy your customers are.
• Avg Response Time: See how much faster your AI is than a human (usually, it's about 1 second!).
• Total Messages Saved: This counts every individual message the bot sent so you didn't have to.

Activity Charts

Our Hourly Breakdown chart shows you exactly when your customers are most active. This is incredibly helpful for deciding when you might need more human staff online to handle the occasional "Take Over" or "Escalation" during peak hours.

Performance Trends

We also track the bot's speed over time. This ensures that no matter how many customers are messaging you at once, every single one of them gets a lightning-fast reply without any delays or wait times.

You can find all of these charts on the Overview page of your bot's dashboard.